To report theft contact as as soon as possible through the contact support option on our app.
You will need to provide the following information:
- Location of theft
- Date and time of theft
- Where the ezBike was parked (inside or outside)
- When was the last time you saw the bike?
- Photos with timestamps of the locked ezBike in the location before the theft took place (if possible - we suggest always taking a photo of your ezBike properly locked when parking it outside for this purpose)
- Any other camera footages you can provide. If you think there were CCTV cameras in the area, please let us know the address or the business name.
Failure to report theft or cooperate with ezBike to investigate theft may result in charges of up to PKR 150,000